More than 14 years’ experience managing business accounts, technical project management, combining business analysis, project planning, and technical savvy for optimal client satisfaction and engagement. Innovative team leader, developer and trainer. Proficient in developing internal and external processes and procedures. Astute problem solver, with keen technical troubleshooting abilities.
(Social Work) University Of Phoenix Taylorsville, Utah
October 2010 - present
(Automatic Data Processing)
Client Account Executive/Project Manager (Benefits Division) Salt Lake City, Utah
Client facing lead and manager of small team specializing in benefits administration project management. Oversee all change/update implementations of online benefits system product and provide ongoing support for five international corporations.
Coordinate between client Benefits Administrators and internal teams to deliver customer satisfaction by meeting timelines and staying true to budgets, leading to highest unit profitability (approx. $5,000,000, up +36% from a -22%).
Develop and refine work flow process and guides for new carrier file programming and new initiatives.
First point of contact for client problem resolution.
May 2015 - present
Great Deals Online Auction LLC
Co-Owner And General Manager Eagle Mountain, Utah
Oversee company marketing by managing Facebook page, networking public relations and promotions for the business. Worked to help grow membership from 200 to over 30,000 current members.
Administer the operational budget, managing QuickBooks entries and keeping books balanced.
Setup, administration, frontend, and database management of the current website.
November 2002 - September 2010
Business Accounts Manager TSAM (Motors Division) Draper, Utah
On project team that created and implemented eBay Motors University project, which brought an estimated 30% first year increase to revenue, and profit increase from $500,000 to over $3,000,000 per year in first two years.
Corporate trainer for eBay Vancouver BC satellite location, for UK Support, eBay Stores, and Trust & Safety. Developed and presented training modules for client webinars.